Privacy Policy

This privacy policy explains how Recognex Limited ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website https;//www.recognex.co.uk and our services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following categories of personal data:

Information you provide directly

• Identity data: Name, title
• Contact data: Email address, telephone number
• Account data: None
• Financial data: None
• Transaction data: Onlu post contractuals
• Communications: Correspondence with us via email, contact forms, or other channels

Information collected automatically

• Technical data: IP address, browser type and version, operating system, device type
• Usage data: Pages visited, time spent on pages, click patterns, navigation paths
• Location data: General geographic location derived from IP address

Information from third parties

• Analytics providers: Aggregated usage statistics
• Payment processors: None
• Marketing partners: Where you have consented to such sharing

We process your personal data for the following purposes and legal bases:

Marketing

We will only send you marketing communications where you have given your explicit consent. You can withdraw consent at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@recognex.co.uk
• Updating your preferences in your account settings

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us provide and improve our services.

Types of cookies we use

• Strictly necessary cookies: Required for the website to function. Cannot be disabled.
• Performance cookies: Help us understand how visitors use our website.
• Functional cookies: Remember your preferences and settings.
• Marketing cookies: Used to deliver relevant advertisements.

Managing cookies

You can manage your cookie preferences through:

• Our cookie consent banner when you first visit the site
• Your browser settings

We may share your personal data with:

Service providers

Third parties who provide services on our behalf, including:

• Hosting and IT infrastructure providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support tools

All service providers are contractually required to process your data only on our instructions and in compliance with data protection law.

Legal and regulatory

We may disclose your data where required by law, court order, or regulatory authority, or to protect our legal rights.

Business transfers

If we sell, merge, or transfer any part of our business, your data may be transferred to the new owner.

We do not sell your personal data.

Your personal data may be transferred to, and processed in, countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including:

• Transfers to countries with UK adequacy decisions
• Standard Contractual Clauses approved by the ICO
• Other legally recognised transfer mechanisms

Contact us for more information about the specific safeguards applied to your data.

We retain your personal data only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law.

When data is no longer required, it is securely deleted or anonymised.

Under UK data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data in certain circumstances.
• Right to restrict processing: Request limitation of how we use your data.
• Right to data portability: Request transfer of your data to another organisation in a machine-readable format.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Rights related to automated decision-making: Not to be subject to decisions based solely on automated processing that produce legal or significant effects.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

How to exercise your rights

Contact us at [EMAIL ADDRESS] with your request. We will respond within one month. We may request proof of identity before processing your request.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Incident response procedures

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal data.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date.

For significant changes, we will notify you by email or prominent notice on our website.

We encourage you to review this policy periodically.

If you have any questions about this privacy policy or our data practices, please contact us: