Machine Learning and Artificial Intelligence
It seems like every single Fintech mentions Artificial Intelligence in their marketing pitch and there's a good reason for this, It's a key 'tick-box' capability that investors are looking for.
Machine Learning (ML) and Artificial Intelligence (AI) has a huge role to pay in Fintech. Apart from use cases around financial crime prevention and detection it also gives us game-changing insights into customer behaviour (propensity to spend, propensity to respond to incentives etc.)
AI Chatbots offer the possibility that more basic customer support tasks can be outsource to AI technology and there are many vendors already established in this space.
ML and data science offer fintechs the capability to zoom in on their customer risk and profitability models and to identify profit drivers that would have otherwise remained hidden.